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  • What is the return policy?
    Please see our Shipping and Returns policy page for full details.
  • Where do you ship to?
    We ship to anywhere in the United States and Canada. Canadian shipping does have higher postage rates. Please see checkout for full details.
  • When will I receive my order?
    The typical shipping time is 5-7 business days after being sent out. If after 7 days you have not received your order, please reach out to Vanessa at vdorrington@projectlifesaver.org.
  • What do I do if I received a defective or wrong order?
    First, we apologize for the inconvience. We want to make it right. If you receive a defective or wrong order, please reach out to Vanessa at vdorrington@projectlifesaver.org. Please see our Shipping and Returns page for more details.
  • Can I make changes to an order I have already placed?
    If the changes do not change the price of your order and the order has not been shipped yet, you can reach out to Vanessa at vdorrington@projectlifesaver.org to change the order.
  • Why was I charged more shipping than what is on the box I received?
    Our shipping is automated based on the weight and includes a handling and processing fee.
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