FAQ | Project Lifesaver Merch Store

What is the return policy?

Please see our Shipping and Returns policy page for full details.
Where do you ship to?

We ship to anywhere in the United States and Canada. Canadian shipping does have higher postage rates. Please see checkout for full details.
When will I receive my order?

The typical shipping time is 5-7 business days after being sent out. If after 7 days you have not received your order, please reach out to Vanessa at vdorrington@projectlifesaver.org.
What do I do if I received a defective or wrong order?

First, we apologize for the inconvience. We want to make it right. If you receive a defective or wrong order, please reach out to Vanessa at vdorrington@projectlifesaver.org. Please see our Shipping and Returns page for more details.
Can I make changes to an order I have already placed?

If the changes do not change the price of your order and the order has not been shipped yet, you can reach out to Vanessa at vdorrington@projectlifesaver.org to change the order.
Why was I charged more shipping than what is on the box I received?

Our shipping is automated based on the weight and includes a handling and processing fee.