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What is the return policy?Please see our Shipping and Returns policy page for full details.
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Where do you ship to?We ship to anywhere in the United States and Canada. Canadian shipping does have higher postage rates. Please see checkout for full details.
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When will I receive my order?The typical shipping time is 5-7 business days after being sent out. If after 7 days you have not received your order, please reach out to Vanessa at vdorrington@projectlifesaver.org.
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What do I do if I received a defective or wrong order?First, we apologize for the inconvience. We want to make it right. If you receive a defective or wrong order, please reach out to Vanessa at vdorrington@projectlifesaver.org. Please see our Shipping and Returns page for more details.
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Can I make changes to an order I have already placed?If the changes do not change the price of your order and the order has not been shipped yet, you can reach out to Vanessa at vdorrington@projectlifesaver.org to change the order.
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Why was I charged more shipping than what is on the box I received?Our shipping is automated based on the weight and includes a handling and processing fee.
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